The payment of a deposit guarantees your seat, not the price.
GOVERNMENT ACTION: - Our price Guarantee can not cover increases
due to direct Government action e.g. the imposition of VAT
or Passenger Levy.
MINOR CHANGES TO YOUR HOLIDAY
If we are obliged to make any minor change in the arrangements
for your holiday we will inform you as soon as possible.
MAJOR CHANGES TO YOUR HOLIDAY
If before you depart we have to make any major change to your
holiday arrangements e.g. change of departure time of more
than 12 hours, change of airport(but excluding changes between
airports in London region, aircraft type airline) it will
only be because we are forced to do so by circumstances usually
beyond our control. In such an unlikely event we will inform
you immediately and our objective will be to minimise your
inconvenience. We will wherever possible offer you alternative
arrangements as close as possible to your original choice.
You will then have a choice of accepting, taking another available
holiday of similar price or cancelling. Should you choose
to cancel you will be reimbursed all monies paid to us.
Some of our holidays are based on minimum number of participants
and in the unlikely event that these numbers are not reached
we reserve the right to cancel the tour and refund all payments
made. Prices are subject to increase if the group size is
Details of airlines, flight numbers/schedules and destination
airport will be shown on your invoice/confirmation. We regret
we are unable to guarantee specific aircraft types or airline.
The Company strongly recommend that the Client takes out adequate
insurance. The Client is herewith recommended to read the
terms of any insurance effected to satisfy themselves as to
the fitness of cover. The Company will be pleased to quote
you for insurance. Should insurance be declined you will be
asked to sign our indemnity form.
MAKING A BOOKING
The person making the booking becomes responsible to The Company
for the payment of the total price of the arrangements for
all passengers shown on the invoice.
No booking will be confirmed unless the required deposit has
been received by The Company.
CHANGING YOUR ARRANGEMENTS
If you wish to change any item – other than increasing
the number of persons in your party – and providing
we can accommodate the change, you will have to pay an Amendment
Fee per person. These fees can vary greatly and will be advised
at the time changes are made. Changes must be confirmed to
us in writing. From time to time we are required to collect
additional taxes and surcharges. You will be informed of any
such charges prior to ticket issue.
Should you or any member of your party be forced to cancel
you holiday, we must be notified, in writing, by the person
who made the booking and who is therefore responsible for
the payment. of the cancellation charges. Cancellation charges
are calculated from the date we receive the written notice
of cancellation charge (shown as a % total holiday cost)
If you have a problem during your holiday, it is a legal requirement
that you inform the property owner/hotel management/our local
agent who will endeavour to resolve the situation. If your
complaint cannot be sorted out locally you must obtain written
confirmation that the complaint was lodged. You must follow
this up within 28days of your return home in writing to us
with all the relevant details. If you fail to follow this
procedure, it may make it impossible to investigate your complaint
We accept the jurisdiction of the Courts in any part of the
UK in which the client is domiciled. For clients not domiciled
in the UK the Court of England shall have sole jurisdiction.
Please read the following terms and conditions carefully as
they apply to all bookings made. No variations shall be valid
unless agreed and confirmed in writing by a Director of The
Company. A verbal variation will not be valid.
Company act as agents only in transactions relating to flight,
care hire, accommodation, package holidays etc. and book those
facilities for you(the client) on behalf of the Supplier or
Operator (the Principal). The Company are not the Principal
and do not act as the Principal nor shall they be construed
as being such by inference or otherwise. This confirmation
does not constitute a contract. Your contract is with the
Principal named overleaf. The Company are not liable for the
Principals actions, failures or omissions.
booking will be confirmed unless required deposit has been
received by The Company. Principals reserve the right to increase
prices up to the date on which they receive the balance. Payment
of a deposit guarantees your seat, not the price.
made will be immediately subject to the Principal’s
terms and conditions and The Company have no authority to
vary them in the Client’s favour.
amendments/cancellations will incur charges.
note that a telephone booking confirmation is as firmly confirmed
as if it were made/confirmed in writing at that time.
Company will attempt to fulfil Clients requirements to its
best abilities and in the event of complaint, will pass such
complaints to the Principal concerned on the Clients behalf.
As agent only, The Company will not be able to commit the
Principal as o their correct course of actions. The Company
strongly recommend that the Client takes out adequate insurance
whether or not it is a Principal’s condition of booking.
The Client is herewith recommended to read the terms of any
insurance effected to satisfy themselves as to the fitness
of cover. The Company will be pleased to quote you for insurance.
Should insurance be declined you will be asked to sign our
APPLYING To A and B
Please remember that the person making the booking accepts
ALL the booking conditions and is liable for any amendment
fees, late payments or cancellation charges that arise on
behalf of ALL the passengers in their party. In addition they
are also responsible for checking this and all future documentation
and for advising us immediately if anything is missing or
incorrect. The details overleaf are given in good faith based
on information from the Principal at the time of booking.
Should it transpire that any of these details differ you will
be advised immediately.
You must pay the balance by the due date shown on the confirmation.
Please note that for some telephone bookings full payment
may be required IMMEDIATELY i.e. before you receive confirmation.
If this applies you will be advised when the booking is made.
It is very important that you pay balances when due because
failure to do so may lead to the cancellation of your holiday
and still leave you liable to the cancellation charges. Where
an extra ‘’booking charge’’ applies
this will have been advised at the time of booking. All credit
card payments are subject to a 3% charge. However where cancellation
can be avoided with the Principal a late payment of £30
will be applied to your balance.
VISA AND HEALTH REQUIREMENTS –
Your are responsible for checking all these items Passport
and Visa: You must consult the relevant Embassy or Consulate
for this information. Requirements may change and you should
check for up-to-date position in good time before departure.
We regret we can accept no liability if you are refused entry
onto the flight or into any country due to failure on you
part to carry the correct passport, visa or other documents
required by any airline, authority or country
REQUEST AND MEDICAL PROBLEMS
If you have any special requests, please advise us at time
of booking. Although we will endeavour to pass any such request
on to the relevant supplier, we regret we cannot guarantee
any request will be met. Failure to meet any special request
will not be a breach of contract on our part. If you have
any medical problem or disability which may affect your booked
arrangements, you must advise us in writing at the time of
booking giving full details. If we feel unable to properly
accommodate your particular needs, we must reserve the right
to decline/cancel your booking.
When you book with us, you accept responsibility for any damage
or loss caused by you or any member of your party. Proper
payment for any such damage or loss must be made at the time
direct to the accommodation owner or manager or other supplier.
If you fail to do so, you must indemnify us against any claims
(including legal costs) subsequently made against us as a
result of your actions. We expect all clients to have consideration
for other people. If in our opinion or in the opinion of any
other person in authority you are behaving in such a way as
to cause or to be like to cause distress, danger or annoyance
to any third party or damage to property, we reserve the right
to terminate your arrangements without notice. In this situation
towards you (including any return transport arrangements)
will immediately cease and we will not be responsible for
meeting any costs or expenses you may incur as a result, making
any refund or paying compensation.
We accept no responsibility for and shall not be liable in
respect of any loss or damage or alterations, delays or changes
arising from unusual and unforeseeable circumstances beyond
our control, such as war or threat of war, riot, civil strife,
industrial dispute including air traffic control disputes,
terrorist activity, natural and nuclear disaster, fire or
adverse weather conditions, technical problems with transport,
closure or congestion of airports or ports, cancellations
of schedules by scheduled airlines. You can check the current
position on any country by telephoning the Foreign and Commonwealth
Office’s Travel Advice.
It is your responsibility to ensure you follow ALL RECONFIRMATION
INSTRUCTIONS which will be shown EITHER on the FRONT of this
invoice or on your travel documents. The Company will not
be liable for any additional costs due to your failure to
The address for all documentation will be that given at the
time of booking. Documents will normally be despatched 7 days
before departure. N.B. For bookings made within 14 days of
departure it may be necessary for you to collect your air
tickets at the airport. Any other vouchers will be posted/faxed
to you direct. Only E-Tickets will be sent by 1st class post
at client’s own risk. For additional security scheduled
airline Paper Tickets are usually sent by Recorded Delivery
and in this event it is your responsibility to ensure receipt/collection.
If Paper Tickets are lost in the post and a new set of tickets
has to be reissued you may have to pay for the tickets again.
A form of indemnity will have to be filled in to claim your
monies which can take 6 months. LATE BOOKIGNS may also require
Registered/Courier delivery of documents in which case the
appropriate charges will have been advised at the time of
When you buy an ATOL protected you will receive a Confirmation
Invoice from us (or via our authorized agent through which
you booked) confirming your arrangements and your protection
under our Air Travel Organizer’s License In the unlikely
event of our insolvency, the CAA will ensure that you are
not stranded abroad and will arrange to refund any money you
have paid to us for an advance booking. For further information
visit the ATOL website at www.atol.org.uk. Not all holiday
or travel services offered and sold by us will be protected
by the ATOL Scheme. Please ask us to confirm what protection
may apply to your booking.